❓ Frequently Asked Questions
What are the support hours?
Telegram service is available 24/7 for instant replies. Live chat is available from 12:00 PM to 8:00 PM Turkey time. Contact form is always open and we reply within 24 hours.
How do I get a quick response?
For instant response, use Telegram service. Make sure to include all relevant details and screenshots if possible to speed up the support process.
Can I send files and attachments?
Yes, you can send screenshots and files via Telegram or upload them with the contact form. This helps us understand your issue better and provide a faster solution.
What if I don't receive a reply?
Check your spam folder first. If more than 24 hours have passed, contact us directly via Telegram or live chat.
Is support available in other languages?
Our support team provides service in English and Turkish.
Verify Your Email
Make sure your email address is correct to receive replies
Attach Screenshots
Images clarify the issue better and help solve it faster
Provide Details
The more details you provide, the faster and more accurate the solution
Check Spam Folder
Sometimes replies end up in spam folder
Be Patient
We work to respond as quickly as possible within 24 hours
Mention Order Number
If you have a previous order number, mention it for easier follow-up